Partner Pass Support

Need help with Partner Pass? Follow the directions below for common troubleshooting instruction.

How do I get access to Partner Pass?

To be added as a new user, an existing Partner Pass user in your organization must create your user account.

I’m already a Partner Pass user. How do I get access to other applications?

IRC access

Your organization’s IRC Admin needs to add the application to your access. Instructions can be found in the Admin section below.

Lavante access

Your organization’s Lavante Admin needs to grant access to the application. Instructions can be found in the Admin section below.

Supplier Hub access

An existing user needs to create the new contact with a user account in Supplier Hub.

Log into Supplier Hub via Partner Pass.
Go to the Organization Contacts page.
Click create and enter the user’s contact information
Select “Create User Account for the Contact”. This will link Supplier Hub access to the existing Partner Pass account.
If the user will be the Supplier Hub Admin user for the organization in Partner Pass, select “Main/Admin” as a contact type. See our section on Admins below for more information.
Click “Apply” to create the contact.

For detailed instructions, see our guide on creating contacts in Supplier Hub.

What are my responsibilities as an application Admin?

Application Admins manage your organization’s users for their assigned application(s). Please note that Admin users are responsible for granting access to applications, as well as deactivating users that have left your organization in a timely manner.

Grant access to an application

Please note that you will only be able to assign access to applications for which you are an Admin user.

In Partner Pass, navigate to the Users page in the lefthand menu.
Click the three dots in the row for the user you want to assign.
Select “Manage User & Access”.
Select the app(s) that they will have access to. Once you confirm your selections, the user will be granted access to the selected app(s).

For detailed instructions, see our guide on granting application access.

Grant Application Admin access to another user

In Partner Pass, navigate to the Users page in the lefthand menu.
Click the three dots in the row for the user you want to assign.
Select “Manage User & Access”.
Select “Admin” for the app(s) that they will be an Admin for. They will automatically be granted Admin privileges.

For detailed instructions, see our guide on granting Admin access.

Deactivate a user

In Partner Pass, navigate to the Users page in the lefthand menu.
Click the three dots in the row for the user you want to deactivate.
Select “Deactivate”.
Select the reason for deactivation and enter any comments.
Click “Deactivate”.

For detailed instructions, see our guide on deactivation.

Reactivate a user

In Partner Pass, navigate to the Users page in the lefthand menu.
Click the three dots in the row for the user you want to reactivate.
Select “Reactivate”.
Review previous inactivation information to confirm that this user should be reactivated.
Click “Reactivate”.

For detailed instructions, see our guide on reactivation.

Frequently Asked Questions

Can I share my login with teammates?

For your organization’s security, we do not allow users to share login credentials.

What if I can't use Multi-Factor Authentication?

While it is best practice to use MFA on a secondary device, we realize that some users may not own a smart device or cannot use a personal device for business. Kroger has created an exception process for these cases to bypass the Okta Verify requirement. To submit an exception request, send an email to PartnerPassRequests@kroger.com with the following:

Subject: Okta Verify Exception Request
Body: I am requesting to be placed on the exception list for the Okta Verify application because [insert reason].

Please note that exceptions are only granted for the above reasons. Other reasons for requesting the exception may not be approved.

Can I set up MFA on more than one device?

Only one smart device can be linked to a Partner Pass account. If you get a new device, please reach out to our Kroger Supplier Engagement Group (SEG) to reset your MFA.

Partner Pass Guides

Getting Started

FAQ for Vendors Quick Reference Guide for Login Download Okta Verify App

Login Assistance

Navigation

Dashboard Reference Guide Update Your First and Last Name

Vendor Admin Support

Assign an Admin Grant Application Access Revoke Application Access Deactivate a User Reactivate a User Update First and Last Name for Other User

Application Guides

Lavante

Request Access Grant Broker Access

Supplier Hub

Quick Reference Guide Create Organization Contacts Manage Organization Contacts

Contact Support

Need help with Partner Pass? Contact the Kroger Supplier Engagement Group (SEG):

By phone (Monday-Friday, 8AM-6PM ET)
- For US: +1 844-277-6165
- Outside US: +011 513-387-1140
By email at SupplierCompliance@kroger.com