Partner Pass Help

Your organization’s IRC Admin needs to add the application to your access. Instructions can be found in the Admin section below.

Your organization’s Lavante Admin needs to grant access to the application. Instructions can be found in the Admin section below.

An existing user needs to create the new contact with a user account in Supplier Hub.

1. Log into Supplier Hub via Partner Pass.
2. Go to the Organization Contacts page.
3. Click create and enter the user’s contact information
4. Select “Create User Account for the Contact”. This will link Supplier Hub access to the existing Partner Pass account.
5. If the user will be the Supplier Hub Admin user for the organization in Partner Pass, select “Main/Admin” as a contact type. See our section on Admins below for more information.
6. Click “Apply” to create the contact.

For detailed instructions, see our guide on creating contacts in Supplier Hub.

Please note that you will only be able to assign access to applications for which you are an Admin user.

1. In Partner Pass, navigate to the Users page in the lefthand menu.
2. Click the three dots in the row for the user you want to assign.
3. Select “Manage User & Access”.
4. Select the app(s) that they will have access to. Once you confirm your selections, the user will be granted access to the selected app(s).

For detailed instructions, see our guide on granting application access.

1. In Partner Pass, navigate to the Users page in the lefthand menu.
2. Click the three dots in the row for the user you want to assign.
3. Select “Manage User & Access”.
4. Select “Admin” for the app(s) that they will be an Admin for. They will automatically be granted Admin privileges.

For detailed instructions, see our guide on granting Admin access.

1. In Partner Pass, navigate to the Users page in the lefthand menu.
2. Click the three dots in the row for the user you want to deactivate.
3. Select “Deactivate”.
4. Select the reason for deactivation and enter any comments.
5. Click “Deactivate”.

For detailed instructions, see our guide on deactivation.

1. In Partner Pass, navigate to the Users page in the lefthand menu.
2. Click the three dots in the row for the user you want to reactivate.
3. Select “Reactivate”.
4. Review previous inactivation information to confirm that this user should be reactivated.
5. Click “Reactivate”.

For detailed instructions, see our guide on reactivation.

For your organization’s security, we do not allow users to share login credentials.

While it is best practice to use MFA on a secondary device, we realize that some users may not own a smart device or cannot use a personal device for business. Kroger has created an exception process for these cases to bypass the Okta Verify requirement.

To submit an exception request, send an email to PartnerPassRequests@kroger.com with the following:

• Subject: Okta Verify Exception Request
• Body: I am requesting to be placed on the exception list for the Okta Verify application because [insert reason].

Please note that exceptions are only granted for the above reasons. Other reasons for requesting the exception may not be approved.